9. FAQ Policy Page
Below you can find answers to some of the most frequently asked questions about shopping with Iconic Boutique Manchester.
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After your order has been processed and dispatched, delivery usually takes 7 to 14 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, busy sale periods, or other circumstances outside our reasonable control.
Once tracking information is available, it will be sent to the email address provided with your order.
Where Do You Ship From?
Some orders from Iconic Boutique Manchester are shipped directly from our trusted suppliers and fulfilment partners.
This may include suppliers located overseas, including in China.
We use direct supplier fulfilment to reduce unnecessary handling and allow orders to move directly from the fulfilment location to the customer.
As a result, your parcel may contain international shipping information or packaging.
Do You Offer Free Shipping?
Yes. We offer free shipping across the United Kingdom, unless otherwise stated during checkout.
Any applicable shipping costs will always be displayed before you complete your purchase.
Do You Offer Returns?
Yes. Iconic Boutique Manchester offers a 30-day money-back guarantee.
If you would like to request a return, please contact us within 30 days of receiving your order at:
hello@iconicboutiquemanchester.com
Please do not return an item before contacting us and receiving the appropriate return instructions.
How Do I Start a Return?
To request a return, email us at:
hello@iconicboutiquemanchester.com
Please include:
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Your full name
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Your order number
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The email address used to place your order
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The reason for your return
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Clear photos if the item is damaged, faulty, or incorrect
Our customer service team will review your request and provide you with the appropriate return instructions and return address.
Where Do I Send My Return?
Please do not send a return before receiving return instructions from us.
Depending on the product and supplier, approved returns may need to be sent directly to one of our fulfilment partners or suppliers.
Some of these return locations may be outside the United Kingdom, including in China.
The correct return address will be provided after your return request has been reviewed and approved.
Who Pays for Return Shipping?
For change-of-mind returns, size changes, or unwanted items, the customer is generally responsible for the applicable return shipping costs, subject to your statutory rights.
If your approved return needs to be sent to an international supplier or fulfilment location, the customer may be responsible for arranging and paying for shipping to the return address provided.
We recommend using a tracked shipping service and keeping your proof of postage.
Different rules may apply where an item is faulty, damaged, incorrect, or not as described. Nothing in this policy is intended to limit your statutory rights under applicable UK consumer law.
When Will I Receive My Refund?
Once your return has been received, inspected, and approved, we will process the applicable refund to your original payment method.
We will notify you by email when your refund has been processed.
Please note that your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
What If My Item Is Faulty, Damaged or Incorrect?
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at:
hello@iconicboutiquemanchester.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Clear photos of the packaging where relevant
We will review the issue and provide you with the appropriate next steps.
Can I Cancel or Change My Order?
If you need to cancel your order or change your delivery information, please contact us as soon as possible at:
hello@iconicboutiquemanchester.com
If your order has not yet been processed or dispatched, we will do our best to accommodate your request.
Once an order has already been processed or dispatched, we may no longer be able to make changes.
How Can I Track My Order?
If tracking is available for your order, you will receive your tracking information by email once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
I Haven't Received My Order. What Should I Do?
If your order has not arrived within the expected delivery timeframe, please contact us at:
hello@iconicboutiquemanchester.com
Please include your full name, order number, and the email address used to place the order so we can review the shipment.
How Can I Contact Iconic Boutique Manchester?
For questions regarding your order, delivery, returns, refunds, products, or anything else relating to your purchase, please contact us:
Iconic Boutique Manchester
Email: hello@iconicboutiquemanchester.com
Website: iconicboutiquemanchester.com