3. Privacy Policy

This Privacy Policy describes how Iconic Boutique Manchester collects, uses, stores, and protects your personal information when you visit or make a purchase from iconicboutiquemanchester.com.

By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.

Information We Collect

When you visit our website, create an order, or contact us, we may collect information such as:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Device and browser information
IP address
Website activity, such as pages viewed, products viewed, and products added to your cart
Communications you send to our customer service team

We only collect personal information that is reasonably necessary to operate our store, process orders, improve our website, prevent fraud, and provide customer service.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Provide tracking information where available
Respond to customer service requests
Manage returns, refunds, and exchanges
Improve our website and shopping experience
Detect and prevent fraud, abuse, or security issues
Send marketing emails where you have provided consent or where otherwise permitted by applicable law
Maintain appropriate business and transaction records
Comply with applicable legal, regulatory, accounting, and tax obligations

Shopify

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services to you.

Your personal information may therefore be processed and stored through Shopify's systems, databases, applications, and infrastructure in accordance with Shopify's applicable privacy and security practices.

Payments

Payments are processed securely through trusted third-party payment providers.

Iconic Boutique Manchester does not store your full credit or debit card details.

Depending on the payment method you choose, your payment may be processed through credit or debit card networks, Apple Pay, Google Pay, Shop Pay, or other secure payment services made available at checkout.

Payment providers may process your information in accordance with their own privacy policies.

Sharing Your Information

We may share relevant personal information with trusted third-party service providers where necessary to operate our business and provide our services.

This may include:

Shopify
Payment processors
Shipping carriers and delivery partners
Suppliers and fulfilment partners
Customer support platforms
Email marketing platforms
Analytics and website performance services
Fraud prevention and security providers
Professional advisers or authorities where legally required

We only share personal information where reasonably necessary to provide our services, process and deliver orders, operate our website, protect our business, or comply with legal obligations.

Direct Supplier Fulfilment

Some orders placed with Iconic Boutique Manchester may be shipped directly from our suppliers or fulfilment partners.

Some of these suppliers and fulfilment partners may be located outside the United Kingdom, including in China.

To process and deliver your order, we may need to provide relevant information to these suppliers or fulfilment partners.

This information may include:

Your name
Shipping address
Contact details where required for delivery
Products ordered
Other information reasonably necessary to fulfil and deliver your order

Where personal information is transferred internationally, we take reasonable steps to ensure that such information is handled appropriately and in accordance with applicable data protection requirements.

Marketing Emails

If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you information about:

New arrivals
Special offers
Promotions
Sale events
Product updates
Store news

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our marketing emails.

You can also contact us at:

hello@iconicboutiquemanchester.com

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders, payments, returns, or customer service requests.

Cookies

Our website uses cookies and similar technologies to operate the website, improve your browsing experience, remember certain preferences, analyse website traffic, support checkout functionality, and understand how customers interact with our store.

Some cookies are necessary for our website to function correctly.

Other cookies, including certain analytics or advertising cookies, may be subject to your consent where required by applicable law.

You can manage your cookie preferences through the options available on our website and through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

We also use established platforms and service providers to help us process and protect customer information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

Process and manage orders
Provide customer service
Handle returns and refunds
Maintain transaction and business records
Resolve disputes
Prevent fraud
Meet accounting, tax, and other legal obligations

When personal information is no longer reasonably required, it may be deleted, anonymised, or otherwise securely disposed of in accordance with applicable requirements.

Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of certain processing
Object to certain uses of your personal information
Request the transfer of certain personal information
Withdraw consent where processing is based on your consent

To exercise a privacy right or submit a privacy-related request, please contact us at:

hello@iconicboutiquemanchester.com

We may need to verify your identity before completing certain requests.

UK Data Protection

We aim to process personal information in accordance with applicable UK data protection requirements, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

Personal information will only be processed where there is an appropriate lawful basis for doing so, which may include fulfilling a contract with you, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent where required.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

Any updated version will be published on this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Iconic Boutique Manchester
Email: hello@iconicboutiquemanchester.com
Website: iconicboutiquemanchester.com