2. Returns and Refund Policy
At Iconic Boutique Manchester, we want you to feel comfortable and confident when shopping with us.
This Returns and Refund Policy explains how returns, refunds, and our 30-day money-back guarantee work.
This policy applies to purchases made through Iconic Boutique Manchester.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
hello@iconicboutiquemanchester.com
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty, or incorrect
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Any additional details that may help us understand how we can assist you
Our customer service team will review your request and provide you with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Iconic Boutique Manchester via email.
If your return is approved, we will provide you with the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier. Please note that our suppliers may be located overseas, including in China.
Return Shipping Costs
For change-of-mind returns, size changes, or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is with one of our suppliers in China or another international location, the customer is responsible for arranging and paying for shipping to the provided return address.
We strongly recommend using a tracked shipping service when returning an item.
Iconic Boutique Manchester cannot confirm or complete a return until the returned parcel has been received by the supplier or designated return location.
Tracking Required for Returns
For an approved return, the customer must provide valid return tracking details.
A refund can only be processed after the returned item has been received and its condition has been confirmed by the supplier or designated return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to process the refund.
Condition of Returned Items
To be eligible for a return, the item should be:
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Unworn
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Unwashed
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Unused
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In its original condition
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Returned with its original tags and packaging where possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks, alterations, or other signs of use may not be accepted for return.
Items That May Not Be Eligible for Return
Certain items may not be eligible for change-of-mind returns, including:
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Gift cards
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Personalised or custom-made products
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Certain personal or hygiene-related items where the applicable seal has been removed
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Items that have been worn, washed, used, or altered
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Items returned without prior approval
This does not affect any statutory rights you may have under applicable UK consumer law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
hello@iconicboutiquemanchester.com
Please include your order number, a description of the issue, and clear photos of the item and its packaging.
We will review the issue and work with you to provide an appropriate solution in accordance with your statutory rights.
UK Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any statutory rights you may have under applicable UK consumer protection law.
Where a product is faulty, damaged, not as described, or otherwise does not meet applicable legal requirements, you may be entitled to a refund, repair, replacement, or another remedy depending on the circumstances.
Refund Processing
Once your return has been received and inspected, we will notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Please allow additional time for your bank, card provider, or payment provider to process and display the refund.
Exchanges
We may offer an exchange or another suitable solution depending on the circumstances and product availability.
Please contact us at:
hello@iconicboutiquemanchester.com
We will review your request and let you know which options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
hello@iconicboutiquemanchester.com
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or dispatched, cancellation may no longer be possible through our standard cancellation process. Please contact us so we can advise you on the available options.
Contact Us
For any questions regarding returns, refunds, exchanges, cancellations, or your order, please contact our customer service team at: